Troubleshooting guide
Updated 8 November 2026
Symptoms
What the customer sees or reports (error messages, screenshots).
Affected
Platforms, versions, plans.
Possible causes
Cause 1
Cause 2
Diagnosis
Ask the customer for …
Check …
Fix
What to do for each cause.
Saved reply to send
Hi {name}, …
Escalation
When to create an issue and in which project.